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CUSTOMER SERVICE
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Please consult the links below for questions regarding orders placed through
our site.
Shipping Information
Fulfillment Information
Payment Methods
Sales Tax
Telephone Orders
Return Policy
Contact Information
Shipping Information
We offer standard and expedited shipping for orders.
UPS Ground: 7-10 business days
$4.50 for the first item, add $.50 for each additional item. If you order ten
or more items, your shipping is free.
UPS Next Day Air
$15 for one item, add $3 for each additional item
UPS Second Day Air
$9 for one item, add $2 for each additional item
UPS Third Day Air
$7 for one item, add $1 for each additional item
These rates are for orders within the contiguous 48 states. For expedited
shipping to Alaska and Hawaii, contact customer service directly at:
800-722-6657.
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Fulfillment Information
Quirk Books is distributed in North America by Chronicle Books. In all cases,
your books will be shipped to you from their warehouse. In some cases,
Chronicle Books will handle your customer service inquiries.
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Payment Methods
We accept orders online with Visa, Mastercard, and American Express credit card
payments. All transactions placed online are secure, using VeriSign technology
to encrypt and protect your information during transit. Once we have processed
an order, we safely discard credit card information.
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Sales Tax
Sales tax will be added to orders from the following states based on the state
percentages: · California 8.25% · Colorado 2.9% · Maryland 5.0% · Michigan 6.0%
· Minnesota 6.5% · Nevada 7.25% · New York 8.25% · Ohio 5.0% · Pennsylvania
6.0% · Tennessee 7.0% · Washington 8.6% Even if you don't live in one of the
states identified above, you will be charged sales tax if you choose to ship
your order to one of these states, as required by law.
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Telephone Orders
If wish to order by phone, please call our Customer Service department at
800-722-6657, option 5 (7:00 am to 5:00 pm PST). Or find a Quirk bookseller
near you by searching the American Booksellers Association's online directory.
While we are happy to sell to you directly, we know nothing can replace the
browsing experience awaiting you in your local bookstore.
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Return Policy
To return items from your order, please call customer service
toll-free at 800-722-6657, option 1 for return authorization. Please note that
you are responsible for the return shipping costs. Top Contact Information
Chronicle Books’ customer service hours are 7a.m. to 5p.m. PST Monday through
Friday.
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Contact Information
Customer service main number: 800-722-6657
Outside of the U.S.: 415-537-4441
Customer service main fax number: 800-858-7787
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